Refusing to close off my account

I settled my account and even called your finance department who assured me that it’s closed. I later get communication that in need to pay a certain amount of money and that I can still use my account. I then sent an email a month ago and till this day no one contacted me to tell me anything. Do you guys know consumer rights? Do you even listen to our voice recordings when we contact you departments? What’s the point of have contact centers when you do not even check if the right procedures are followed? Again, is your complaint department even active? Honestly, RCS you can do better. We cannot be battling a pandemic and your company refusing to close off our accounts. Stop being ***********