Refusing to close my paid up account

I have been going up and down just to get my Edgars account closed I had it paid up in February already yet I’m still waiting for them to close the account. They haven’t even update it on the system as it still shows on my ClearScore app. Can I get the account closed please I’m tired of calling and getting no solutions it’s time consuming and I do not have more airtime to call for the same thing. If I do not get assistance I’m definitely going to the ombudsman this is not on