Refusing to close my account!!!

I paid up my Makro RCS account in July 2018, and sent RCS proof of payment on 10 July 2018 and requested that the account be closed and that a paid up letter be sent to me as confirmation of closure. I paid the account in full as confirmed telephonically with the consultant.

This account is still showing active at the credit bureau with a balance of R104 I phoned RCS and they did not close the account as requested and there were charges of R104.00 on the account put through. RCS confirmed that they will clear the R104 balance and close the account as requested on 10/07/2018, 13/09/2018, 30/05/2019 but to date this has not been done. On my credit report this account is still showing active with a balance of R104.

I have sent numerous requests to RCS to close this account and send me a paid up letter confirming this account is closed, as well as to update their records at the credit bureau as they are affecting my credit rating.

RCS just ignores me... I get no response!!!