AM
Allan M

1 reviews | Active since Nov 2010

07 Oct 2016, 13:54

REFUSAL TO UP DATE PAYMRNT PROFILE

<p>A collegue of mine ( Xolani Innocent Nkondwane ID number ********** 273080 ) was subsiquently handed over by RSC ( ********** ********** 86) due to inconsistance monthly payments to VVM Debt collectors and was intern listed on ITC. On the 29th July 2016 a full and final settlement figure of R 2 567.32 was paid and numerious phone calls were made to RSC to remove Mr Nkondwane's name onITC, each time he calls he was put told o wait for six weeks for his name to be cleared. I then offerd to call RSC and spoke to Raashiq Kennemeyer Ref provided ********** 01036 i was told to inform Mr Nkondwane to contact Trans Union to request for a credit record. RCS listed Mr Nkondwane why must he call Trans Union!!!! He cannot purchase a car due to to the payment profile sitll being listed on his name.</p> <p>kindly revert back to Mr Nkondwane at your earliest conveniance as this is a matter of urgency.</p>

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Replies (2)
RCS
RCS's reply07 Oct 2016, 13:58
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply07 Oct 2016, 14:26
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS