Refusal to send settlement letter. ***
How long does it take u people to send a simple settlement letter via email? I am fed up as hell. U so quick to give loans yet run away when wants to settle. Sooooo fed up
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RCS's replyOfficial
21 Aug 2019, 17:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
RCS's reply21 Aug 2019, 17:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS GROUP
's updateReviewer Update
21 Aug 2019, 17:12I called RCS and they gave me a verbal amount but I needed a letter. The lady said she would send the letter. No letter. I have emailed rcs so many times and still no response. Then I chatted to a lady called Laeeqa via this chat service when you open the game website she also said she would escalate the matter. Now here I am and I'm getting another escalation. Do you realize that settlement letters are only valid for 5 days until they expire then I have to get another one which will obviously have a slightly higher amount or maybe is this the game plan?
's update21 Aug 2019, 17:12
Reviewer Update
I called RCS and they gave me a verbal amount but I needed a letter. The lady said she would send the letter. No letter. I have emailed rcs so many times and still no response. Then I chatted to a lady called Laeeqa via this chat service when you open the game website she also said she would escalate the matter. Now here I am and I'm getting another escalation. Do you realize that settlement letters are only valid for 5 days until they expire then I have to get another one which will obviously have a slightly higher amount or maybe is this the game plan?
RCS's replyOfficial
22 Aug 2019, 10:55Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
RCS's reply22 Aug 2019, 10:55
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP