Hellopeter
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MB
Marius B

1 reviews | Active since Apr 2012

14 Aug 2018, 16:49

Refusal to pay refund

A debit order went off after my account was settled and refused to pay me a refund although their system shows that my account was settled prior to the debit order date. Proof of payment and bank statements have been sent as per their request. Been struggling for more than two weeks, call center keeps on saying that I need to send bank statements, which I already have done.

0
Replies (3)
RCS
RCS's reply15 Aug 2018, 13:08
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply15 Aug 2018, 14:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply20 Aug 2018, 11:30
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,