NM
Nodolly M
1 reviews | Active since Aug 2020
15 Dec 2020, 17:42
Refusal to issue close-up letter
RCS/ Game store services are very unfair to customers. I settled my account with them early October 2020 and requested a close-up letter. been writing emails to them but until today, I have not received the letter. Recently, they're not responding to any of my emails. What if this active account gets hacked, whose gonna be liable for the payment??? It definitely won't be me because I've been requesting that they close-up the account and give me proof but they don't want to.
Their service rendered to the client is horrible,...clients only important when taking things on credit. To the public, be warned!!!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
16 Dec 2020, 09:42Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Dec 2020, 09:42
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
04 Jan 2021, 17:18 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply04 Jan 2021, 17:18
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
NM
Nodolly M's updateReviewer Update
05 Jan 2021, 12:03Dear RCS,
Nothing has been resolved, I have not received a letter confirming that my Game store account has been closed. I have made requests via emails and telephonically since October 2020.
In future, get facts first before making misleading statements to the public.
For the record, know that I will not be held liable for anything should this account be hacked or something else happen to it, seemingly that's what you want.
Nothing has been resolved, I have not received a letter confirming that my Game store account has been closed. I have made requests via emails and telephonically since October 2020.
In future, get facts first before making misleading statements to the public.
For the record, know that I will not be held liable for anything should this account be hacked or something else happen to it, seemingly that's what you want.
NM
Nodolly M's update05 Jan 2021, 12:03
Reviewer Update
Dear RCS,
Nothing has been resolved, I have not received a letter confirming that my Game store account has been closed. I have made requests via emails and telephonically since October 2020.
In future, get facts first before making misleading statements to the public.
For the record, know that I will not be held liable for anything should this account be hacked or something else happen to it, seemingly that's what you want.
Nothing has been resolved, I have not received a letter confirming that my Game store account has been closed. I have made requests via emails and telephonically since October 2020.
In future, get facts first before making misleading statements to the public.
For the record, know that I will not be held liable for anything should this account be hacked or something else happen to it, seemingly that's what you want.