REFUSAL TO EFFECT AN INSTRUCTION TO CLOSE AN ACC

Last year I opened a RCS credit account at Game Stores. I bought a product and started paying the required monthly payments. I was not happy with the interest rate charged by RCS and I pointed out that I felt that this was unreasonable my good credit profile and record. RCS responded by indicating that they were not willing to cut the rate. I pointed out that due to this stance when I have paid off the balance in my account I shall close the account and look elsewhere for better treatment. Indeed last week when I received my statement I was owing less than R500 which I quickly paid off. I thereafter provided RCS on the email address EM_MDD_GAME_AND_DION