rK
roosmarie K
1 reviews | Active since Mar 2019
13 Oct 2020, 19:21
Refund of payment
Good day After feedback from RCS I found out my account was paid in full by 31 Aug 2019. Only after calling today I received this news ??? But was still paying till this year Aug 2020 with almost 12 of payments they have to pay me back more stories come all documentation was send as reqeusted to receive my funds back.. called and confirmed was receive now with new stories that they don't know how long this process will take but always on time when payment was missed ??? I need my money before Friday as this is more time then need to refund 12 month of payments. If not attorneys will be take over and coat to RCS will be charge. Thank you for never given me feedback in 12 month time Roosmarie Kapp ***
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Replies (3)
RCS's replyOfficial
14 Oct 2020, 08:46Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Oct 2020, 08:46
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
rK
roosmarie K's updateReviewer Update
15 Oct 2020, 19:37After calling almost R800 airtime put running from bank to bank making sure RCS has all documention need to refund me this lady confirmed *** that into 15 of okt 2020 they received all documention I asked her to email me the amount I need to receive back and when this will happen only response is was send to to nessesery department no contact details nor time line. Nobody gave me feedback that this account was closed in 31 Aug 2019 and so I kept paying Now that I urganely need that money back this is a storie on storie but when I kept paying even after account was setteled that was no problemm? I need to know when and how much RCS will refund me as I told Lisa working on account this matter is very urgent you berley get a phone call back or an email.
Roosmarie Kapp
***
Roosmarie Kapp
***
rK
roosmarie K's update15 Oct 2020, 19:37
Reviewer Update
After calling almost R800 airtime put running from bank to bank making sure RCS has all documention need to refund me this lady confirmed *** that into 15 of okt 2020 they received all documention I asked her to email me the amount I need to receive back and when this will happen only response is was send to to nessesery department no contact details nor time line. Nobody gave me feedback that this account was closed in 31 Aug 2019 and so I kept paying Now that I urganely need that money back this is a storie on storie but when I kept paying even after account was setteled that was no problemm? I need to know when and how much RCS will refund me as I told Lisa working on account this matter is very urgent you berley get a phone call back or an email.
Roosmarie Kapp
***
Roosmarie Kapp
***
rK
roosmarie K's updateReviewer Update
15 Oct 2020, 19:37After calling almost R800 airtime put running from bank to bank making sure RCS has all documention need to refund me this lady confirmed *** that into 15 of okt 2020 they received all documention I asked her to email me the amount I need to receive back and when this will happen only response is was send to to nessesery department no contact details nor time line. Nobody gave me feedback that this account was closed in 31 Aug 2019 and so I kept paying Now that I urganely need that money back this is a storie on storie but when I kept paying even after account was setteled that was no problemm? I need to know when and how much RCS will refund me as I told Lisa working on account this matter is very urgent you berley get a phone call back or an email.
Roosmarie Kapp
***
Roosmarie Kapp
***
rK
roosmarie K's update15 Oct 2020, 19:37
Reviewer Update
After calling almost R800 airtime put running from bank to bank making sure RCS has all documention need to refund me this lady confirmed *** that into 15 of okt 2020 they received all documention I asked her to email me the amount I need to receive back and when this will happen only response is was send to to nessesery department no contact details nor time line. Nobody gave me feedback that this account was closed in 31 Aug 2019 and so I kept paying Now that I urganely need that money back this is a storie on storie but when I kept paying even after account was setteled that was no problemm? I need to know when and how much RCS will refund me as I told Lisa working on account this matter is very urgent you berley get a phone call back or an email.
Roosmarie Kapp
***
Roosmarie Kapp
***