REFUND OF CLIENT MONEY.

Good day My installment OF Makro credit card when off on the 15 Feb via Debit order from savings account. I settled the account in full. Their is now credit of +/- R1200 on the account. Phoned call centre and consultant said i must email copy. Id., Bank statement to *** on the 22/2/2023. 23 feb 2023 this email. Was received Dear Recipient, Thank you for your email. Please be advised that you will receive feedback within 48 hours. We will contact you should we require any further information. Kind Regards UNTILL NOW NO REFUND. FOLLOW UP ON 28 FEB 2023 VIA. CALL CENTRE. PERSON REQUEST I MUST SEND DOCS AGAIN.. RESEND EMAIL WITH INFO AGAIN. WONDERING IF I GOING TO GET MY REFUND. FAST TO TAKE MONEY. BUT SLOW REFUND OF CLIENTS MONEY.