REFUND NOT HONOURED

Item: RCS
Rating: 2
Author: shelley I

the help and explanation i received was great however the turnaround time was not true.

I requested a refund on the 5th of December, but the money has not been refunded. THIS AFTER YOU INCORRECTLY DEBITED MY ACCOUNT A MONTH EARLY AND ON THE WRONG DATE!!!! WHEN AM I GETTING MY MONEY

Helpful (0)

Replies (3)

RCS's replyOfficial

18 Dec 2024, 08:55

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind Regards RCS Group

RCS's reply18 Dec 2024, 08:55

Official

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind Regards RCS Group

RCS's replyOfficial

18 Dec 2024, 12:33

Good day Shelley Isaacs, thanks again for being in contact and for your patience.
Thank you for taking our call to advise and assist.

Kind Regards RCS Group

RCS's reply18 Dec 2024, 12:33

Official

Good day Shelley Isaacs, thanks again for being in contact and for your patience.
Thank you for taking our call to advise and assist.

Kind Regards RCS Group

RCS's replyOfficial

18 Dec 2024, 13:00

Good day Shelley Isaacs, thanks again for being in contact and for your patience.
We apologise for any inconvenience caused. Your account has been escalated to our finance department.
Please let us know if you need any further assistance.

RCS's reply18 Dec 2024, 13:00

Official