Refund nightmare!!!!

Opening an account took 24 hours but after 3 years of loyalty I paid off my account according to the statement I had received and closed the account. After 5 days later I called to verify that the account is closed. I was told it wasn't closed because it had a credit balance. I was asked to submit proof of payment and proof bank account, this I did, an automatic email said someone would be in touch with me on 48 hours. No one did.

After 7 working day I called and was told the refund process takes 7-14 working days. I was told to wait. I called after 14 working days, I was told to send my documents again to start the process all over again. This time I was told that case would e assigned to an agent after 72 hours and I should count 7-14 working days after the case had been assigned to an agent. This means after a month of waiting for my refund I could wait for another month...

I am so disappointed with these people...I will probably never do business with them again.