WD
Wagied D

1 reviews | Active since Jul 2022

05 Aug 2025, 09:24

Refund my account

Refund my account In May I recieved a call from Game stating I need to pay my account that have a zero balance that I disputed only to be told that I subscribed to some techno vouchers from a company called Blu label connect I immediately queried with them only to be told that it takes 30 calender days to cancel my subscription that I also questioned as to why should I wait for something I did not subscribe to I then asked to be transfered to a manager or team leader only to be told that the manager is in a meeting and will call me back and up until today no manager has called me back I queried it again and again only to be told that it shows on the system it's canceled yet I'm still getting calls from Game as my account has a balance of plus minus R550 and I haven't purchased on my Game account since 2024 as the nearest store has closed down. Now tell me why should I be paying for vouchers I did not use as I dont even know what it's for it's just frustrating

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Replies (1)
RCS
RCS's reply05 Aug 2025, 09:26
Official
Good day Mduduzi Mdu,

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards, 

RCS Group