refund

good day

I have never received any call from from RCS and from the way things look it looks like this company has no intention of refunding me because when I called the call center I was told that there might have to be an investigation. What is the investigation for if I have sent all the proof needed? And the documents that I must send to *** will they take 20 days as well to received checked and allocated? If your account on the FNB app was not listed as tfg there wouldn't be these kinds of misunderstandings, as much as my calling and emailing is an inconvenience for it is an inconvenience for me too.

I have been following up with RCS every day and every day I get a different story every time I contact them. Last week Friday I was told by a lady called Zoe that my request was sent to the finance department on the 15th of September and even today I was told the same thing by a very rude lady by the name of Zuko who shouted at me saying things I did not say. I am now told that I will get my money next month despite the fact that I was told the money will reflect in my account upon receipt of all document. The document were complete by the 6th of September which makes it 14 days. And if the documents were received on the 11th of September as per email I received it means I should receive my money today or tomorrow. All I want to know is, does RCS have any intention of paying my money or do they want me to just give up and no longer pursue this matter? because it is now clear that they are bullies and I am being bul**** because I am not their customer. Further more you complaints department is ignoring me, since I sent them an email last week Tuesday even today there has been no response or call from them. Below is the email I received from them
From: Refunds <***>
Sent: Monday, September 11, 2023 1:45 PM
To: Siphiwe Daniels <***>
Subject: Re: ID: | You don't often get email from ***. Learn why this is important | This email originates from an external source. Stop and think before you click!Good afternoon Siphiwe Thank you for your email. Your refund request has been forwarded to our finance department.
Did you know that our website has an FAQ section which can provide you with information? If you have any other questions, feel free to call us on ***email: ***Regards,
Tabhitha

Good day


My query has not been resolved. No one seems to know when or if I will get my money.