REFUND!

Ive Prob waisted about R400 Airtime on RCS With all the calls ive made to them. I do not have any account to with them. I have made two payments to them that where suppose to be for Tenacity 1st payment was December 2019 second was about February. Ive called so many times requesting a refund now 3 months later still nothing. They emailed me twice saying that the payment was made on the 22 April directly to tenacity. I have asked many times for proof of payment still have not recieved anything. So i decide to call tenacity to hear if they have recieved any payment from me. Nothing! Call rcs again hold for and hour yet again they will follow it up. I knew its gonna be a problem thats why i asked for proof of payment so what actually is so difficult about that request what ref number did they even used nobody can tell me. I am R E A L L Y tired of calling you guys. With all the money i spent on airtime holding on could have gone to my tenacity account.