REFUND

I paid money into RCS account incorrectly on the 30th June 2019.It was meant for 1Life and that was the option I selected on my banking app.I was than advised the money went to RCS as 1Life and direct axis is no more in partnership they now with RCS.My bank gave me a letter that states that the money went to RCS.Since than I have been emailing daily.They keep on advising that it went to the department that will process query,everyday I am asked to send the same documents which I probably did more that ten times, bank statement,id, letter from the bank.When I call in no one can assist and advise my query has been logged.Its almost a month now and up till now.no money has been paid back.When I called the first time they advised that money will be paid back and will take 7 to 14 days to reflect once query has been resolved, that means when they finally advise they going to pay the money back I have to wait another 3 weeks for MY money.