Refund

Good day

I have a Spitz account whom is in partnership with RCS. I had a settlement amount of R6043.00 for February 2019.

So I paid my February bill, which was 376.85 and another payment was made on the 7 March 2019 to settle my account, R6047.00. However the payments I made of R6043.00 didnt reflect and I was told to give it 3-5 working days for the payments to reflect when I went to the Spitz in UCB. But every time I went to the store and they called RCS I was told the same thing, eventually RCS manage to locate the payment but after I made 2 months worth of payments, March R361.81 and April R352.81.

My problem now is I want my refund of February, March and April which comes to 1091.47 roughly but not according to the 3 RCS representatives and their website. According to RCS I am only getting 792.74 back and their reasoning is I am still charged for insurance and interest rate, which I have disputed with them because I made a payment the full payments back in March and I dont see the logic for me to be charged interest rate and insurance and now I am told get my proof of payments for payments i have made but they can see the payment, which doesnt make sense to me.

I am taking time from my lunch at work to sort out things with RCS at the Spitz store, and no one is actually helping me and I am spending +- 30 minutes on a call with RCS. I find this disgusting, all I want is my money I have paid RCS for, for those 3 months