Really **** servise (RCS)

I pray for anyone that needs to deal with their support techs jeez worst experience of my life, I used my card to purchase on credit at makro, RCS system was down transaction went through to my account but not at the stores, store asks me to call RCS, spoke to 3 people last of which was the manager who was so disinterested she told me to pay my account... this sent me off at ******** *** who has no business being in a management position, little did i know that was the start of a week long battle with the most *********** staff i have ever met i work in support i know when its done wrong and i would fire every single one of those lying agents, i get told to come back tomorrow its been reversed, i come back there is no history of the reversal, and it cant be done because IT is off on sundays, i work in IT in retail there is no such thing as off days, return monday still not done, tuesday still not done, wednesday still not done i spoke to 9 agents 9!!!!!! and it was not resolved till i contacted the CEO then done in an hour crazy that all of sudden there was no waiting period. RCS be ashamed out source your support all 9 ladies i spoke to dont deserve their salaries