really poor service

I settled my account on the 28/01/2015 after the Jan debit had been debited from my bank account, this left my account in a credit of R1002. I sent through the requested documents for a refund on the 05/02/15, I was advised to go to the bank and get a letter confirming my bank account details (yet they had been running debit orders from the same account and is showing on my statement), I had to resend the documents to them which I did on the 12/05/2015. I called to enquire on the refund today (18/02/15) and was advised that the money can only be paid into my account on the 25/02/15. when I ask for a direct contact in the finance department I am told there is no direct contact in a form of email or direct telephone number. I have never skipped a payment on my RCS account in the past 2 years, yet I am being given the run around for a lousy R1000.00. I spent 28 minutes on the phone with them trying to get my money back from them.<br> <br> Really poor service.<br>