RCS/Sanlam/ARA Group

Sanlam RCS, Last year i tried to pay up this account but they changed banking details, then i tried again with New banking details just to be told it changed again then they handed me over to ARA group, then i tried on numerous occasions tried to pay this account - Mails was send to ara group Dear Sir/Madam, I would like to formally log a complaint regarding the handling of my account and the service I have received from your call centre over the past month. Since last month, I was informed of settlement offers available on my account. On two separate occasions, I spoke to consultants and agreed to proceed with the settlement offer. I was assured that the banking details and settlement information would be sent to me via email. However, to date, I have not received any such communication. Yesterday, I was contacted again, and when I explained that I am still waiting for the official banking details, the consultant attempted to provide them over the phone. Due to a previous experience where I was ****med, I am not comfortable making any payments without formal written confirmation. I requested that the details be sent via email or SMS, but this request was declined, which I find highly concerning. It is unacceptable for a company of your standing to be unable or unwilling to provide official written communication for financial transactions. Furthermore, I have made two payments to this account in the past which could not be traced. I have also requested account statements on numerous occasions without any success or assistance. I am keeping records of all my attempts to resolve this matter and to make payment arrangements in good faith, but I have not received the necessary support. Based on my experience, I find the service from your call centre to be unprofessional and inadequate. I request the following as a matter of urgency: - Official written confirmation of the settlement offer - Verified banking details sent via email - A full account statement reflecting all transactions and payments made - Clarification regarding the unallocated payments previously made I trust that this matter will be addressed promptly and professionally.