KC
Krugan C
1 reviews | Active since Jan 2021
21 Jan 2021, 10:56
RCSS Stole my money!
They staff are beyond useless. I over paid my Jet account, but they cannot understand how to refund me and aske me to pay more via debit order. Further to this they charged me interest on a 6 month plan and confirmed via telephone that it was a mistake but cut my calls every time I call. They have the recordings since August. All I want is my money and my account closed with this useless organisation. No one assist, as even the staff confirmed they dont know whats happening.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
21 Jan 2021, 11:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Jan 2021, 11:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
KC
Krugan C's updateReviewer Update
21 Jan 2021, 11:28Further to this, your staff are constantly cutting my calls after I provide them with my ID.
KC
Krugan C's update21 Jan 2021, 11:28
Reviewer Update
Further to this, your staff are constantly cutting my calls after I provide them with my ID.
KC
Krugan C's updateReviewer Update
31 Jan 2021, 14:35I just got an email from your *********** staff asking for information I already sent and you confirmed as received. They also say you owe me less than what is due to me. Who are your auditors? I want my money back R200 plus interest and my account closed. How difficult is this? What criteria do you use to hire staff? Please refund me and close my account?
KC
Krugan C's update31 Jan 2021, 14:35
Reviewer Update
I just got an email from your *********** staff asking for information I already sent and you confirmed as received. They also say you owe me less than what is due to me. Who are your auditors? I want my money back R200 plus interest and my account closed. How difficult is this? What criteria do you use to hire staff? Please refund me and close my account?