RCS's Incompetence: Unresolved Refund, Account Charges, and Terrible Service

I fully paid off my RCS account on December 20, 2024. Yet, on December 27, I was hit with another installment charge. I contacted RCS support and spoke to Zoey on January 3, who told me to email my bank confirmation letter to request a refund. I did that the same day. I was then informed that the refund would take 7-14 working days, which is absolutely absurd in this day and age. I also requested that my account be closed, as confirmed in an email from Zeni-Lee. Then, I noticed a service fee was charged to my account, even though I had asked for it to be closed. I've sent numerous emails, all answered by different staff, but still no refund. To top it off, Truecaller now blocks RCS’s number as spam because their service is so dreadful. I have yet to receive a call or a refund. This company is completely useless. At one point I was told to contact Edgars to cancel my account - ***! I never purchased anything from Edgars. The account was opened with RCS directly.