RCS/MAKRO LACK OF SERVICE AND UNWILLINGNESS TO ADDRESS A CONSUMER COMPLAINT

I TRIED CALLING RCS AND AS PER USUAL WAS KEPT HANGING ON FOR AGES!!!! I THEN DROVE TO MAKRO TO TRY AND RESOLVE MY PROBLEM. MAKRO WAS VERY HELPFUL AND GOT RCS ON THE LINE. I SPOKE TO A ONE CHARLTON WHO TOLD ME I COULD DO WHAT I WANT AND THAT HE WAS NOT GOING TO DO ANYTHING ABOUT MY QUERY AS IT WAS STIPULATED IN AN AGREEMENT. I THEN ASKED THEM TO PHONE AGAIN AND ASK FOR THE SUPERVISOR. THE LADY ON THE LINE WAS AYANDA WHO KEPT INSISTING THAT I SHOULD TALK TO HER AND NOT THE SUPERVISOR. AFTER A LOND DEBATE SHE CAME BACK TO ME AND SAID PRUDENCE WHO IS THE SUPERVISOR WAS BUSY AND COULDNT TALK TO ME. SHE THEN STATED THAT THEY WILL GET THE SUPERVISOR TO CALL ME BACK. SO I ASKED WHAT NUMBER DOES SHE HAVE TO CALL ME BACK AND IT QUICKLY DAWNED THAT SHE DID NOT HAVE A NUMBER AND WAS CLEARLY FOBBING ME OFF. AFTER GIVING MY NUMBER SHE SAID I WOULD BE CALLED IMMEDIATELY. SO HELLOOOOOOOO 24 HOURS LATER AND NO CALL FROM RCS. ALL I CAN SAY IS I AM NOT HAPPY AND THIS IS NOT DOING THE REPUTATION OF MAKRO ANY GOOD AT ALL.