JF
Jeannie F
1 reviews | Active since Jun 2016
14 Jul 2020, 06:41
RcS/Makro don’t respond to claim THEY suggested
My husband has sent in his documents(I did it with him) for his insurance to cover his Makro account on recommendation of Makro/rcs because he was retrenched.... and this was sent in during National lockdown due to Covid 19!!!! Up until today we haven’t received any feedback, regardless of telephone calls stating this. Now we get harassment messages on sms for non payment and even a sms saying his insurance has lapsed because of non payment. It was up to date when we sent in the claim!!!! But maybe this is their plan all along, to say it has lapsed but luckily we have proof of sending in the documentation via email!!!!
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Replies (2)
RCS's replyOfficial
14 Jul 2020, 08:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Jul 2020, 08:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
JF
Jeannie F's updateReviewer Update
14 Jul 2020, 08:27Thank you we will be waiting for your call/email as we can not see the email address or telephone number to use in this reply. It only shows a bunch of ************ where email address and number should be.
JF
Jeannie F's update14 Jul 2020, 08:27
Reviewer Update
Thank you we will be waiting for your call/email as we can not see the email address or telephone number to use in this reply. It only shows a bunch of ************ where email address and number should be.