MM
Moleboheng M
1 reviews | Active since Feb 2022
18 Jun 2025, 00:57
RCS/Makro and Blue Label ****
I opened my RCS account with Makro in March 2025 and in April 2025 I received a call from a company called Blue Label selling a cellphone to me. They sold me a Samsung A16 which costed R179 per month and they claimed that it will be debited from my RCS account monthly. I have never received that phone and my account is being charged since April. I have been calling since then and I was informed that there is no cellphone contract on my account but there is a subscription for something I don't know that I am being charged for. I have being requesting them to remove that subscription from my account but I am still being charged that R179 monthly.
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RCS's replyOfficial
18 Jun 2025, 08:26 Good day Ms. Moleboheng Makutsoane,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply18 Jun 2025, 08:26
Official
Good day Ms. Moleboheng Makutsoane,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group