RCS/Game struggling to get claim application processed.

Loyal customer of RCS/Game been paying my accounts on time every month without fail, have not skipped 1 payment before. This include Insurance. I've been laid off by my company since May to date due to Covid 19 pandemic, the only money I rely on is the UIF TERS which I am still waiting for, for the month of May. I've been in contact with RCS/Game since early May notifying them what my circumstances is, therefore app**** for a loss of income claim. Yumna Yappie respond with the application forms which were completed and returned with the relevant documentation to ***. During this time I called and they kept saying that the application was in progress. I received acknowledgement from *** on the 8th June only to find out on the 15th June when I got to speak to a Micheal the application was still not processed, I however send through the documentation again whereby he promised that his sending it through immediately. On the 3rd July, I called again and insisted to speak to a supervisor (Alvina) she promised to get back to me latest the 6th July and today which are the 7th July I have not received any feedback. My Bank account is on a - due to them trying to debit my account every month end, I even suggested to lift payment to avoid this from happening and were told that they cannot do it as the Insurance will cover the cost. This is frustrating as one pay insurances and they cannot assist. People should take note where they making credit, because companies are in it for the money and not the well being of their client.