JM
JJ M
1 reviews | Active since Jul 2011
30 Nov 2023, 13:19
RCS/Game Self service app and self service website not working.
The Game app isn't working and hasn't been for a month. Trying to log in it says: "Interface does not exist" Also tried the online self service, but that is also not working. Trying to login there it says: "Unable to process login". Why can't you fix these basic things, and what is the problem that ot isn't working?
Why is both these not working? What is going on at RCS?
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
30 Nov 2023, 13:22 Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's reply30 Nov 2023, 13:22
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Kind Regards RCS Group
RCS's replyOfficial
30 Nov 2023, 13:27Hi JJ Myburgh
We have updated our security within App. Please ensure that you logging in using a device with the cell number registered on your account in order for you to approve the login request.
We have updated our security within App. Please ensure that you logging in using a device with the cell number registered on your account in order for you to approve the login request.
RCS's reply30 Nov 2023, 13:27
Official
Hi JJ Myburgh
We have updated our security within App. Please ensure that you logging in using a device with the cell number registered on your account in order for you to approve the login request.
We have updated our security within App. Please ensure that you logging in using a device with the cell number registered on your account in order for you to approve the login request.
JM
JJ M's updateReviewer Update
30 Nov 2023, 13:33I am using the very same device and phone number. It doesn't even ask for otp or anything except saying "Interface does not exist".
JM
JJ M's update30 Nov 2023, 13:33
Reviewer Update
I am using the very same device and phone number. It doesn't even ask for otp or anything except saying "Interface does not exist".
JM
JJ M's updateReviewer Update
30 Nov 2023, 13:34Seems you broke the app end online service while you tired to update the security. Look at the apps ratings on playstore, many others with same complaints
JM
JJ M's update30 Nov 2023, 13:34
Reviewer Update
Seems you broke the app end online service while you tired to update the security. Look at the apps ratings on playstore, many others with same complaints
RCS's replyOfficial
30 Nov 2023, 13:40Please uninstall and re-download the app.
RCS's reply30 Nov 2023, 13:40
Official
Please uninstall and re-download the app.
JM
JJ M's updateReviewer Update
30 Nov 2023, 14:58Did that twice.
JM
JJ M's update30 Nov 2023, 14:58
Reviewer Update
Did that twice.
JM
JJ M's updateReviewer Update
01 Dec 2023, 10:36I do suggest that you go and read all the exact similar complaints on playstore about your defective app...
There must e 100's of exactly the same complaints than mine.
All of them getting same error message: Interface does not exist.
All of them uninstalled and reinstalled the app countless times.
And the ONLY answer you can give me is to re install the app.
There is a major problem with your app. And you as RCS are just completely ******** of this
You need to really make some plan to upgrade your customer service because at the moment it is horribly non existent.
There must e 100's of exactly the same complaints than mine.
All of them getting same error message: Interface does not exist.
All of them uninstalled and reinstalled the app countless times.
And the ONLY answer you can give me is to re install the app.
There is a major problem with your app. And you as RCS are just completely ******** of this
You need to really make some plan to upgrade your customer service because at the moment it is horribly non existent.
JM
JJ M's update01 Dec 2023, 10:36
Reviewer Update
I do suggest that you go and read all the exact similar complaints on playstore about your defective app...
There must e 100's of exactly the same complaints than mine.
All of them getting same error message: Interface does not exist.
All of them uninstalled and reinstalled the app countless times.
And the ONLY answer you can give me is to re install the app.
There is a major problem with your app. And you as RCS are just completely ******** of this
You need to really make some plan to upgrade your customer service because at the moment it is horribly non existent.
There must e 100's of exactly the same complaints than mine.
All of them getting same error message: Interface does not exist.
All of them uninstalled and reinstalled the app countless times.
And the ONLY answer you can give me is to re install the app.
There is a major problem with your app. And you as RCS are just completely ******** of this
You need to really make some plan to upgrade your customer service because at the moment it is horribly non existent.
RCS's replyOfficial
03 Dec 2023, 14:37Hi JJ Myburgh, I'm sorry that you have not been assisted sooner. Leave it with me, I will find a solution and contact you with next steps.
RCS's reply03 Dec 2023, 14:37
Official
Hi JJ Myburgh, I'm sorry that you have not been assisted sooner. Leave it with me, I will find a solution and contact you with next steps.
RCS's replyOfficial
03 Dec 2023, 15:18 Hi JJ Myburgh, I have tried to make contact with you and were unable to get hold of you. Please look out for an e-mail from me with next steps.
RCS's reply03 Dec 2023, 15:18
Official
Hi JJ Myburgh, I have tried to make contact with you and were unable to get hold of you. Please look out for an e-mail from me with next steps.