RCS/GAME LOSS OF INCOME CLAIMS DEP...SUCKS..THEY RUDE TOO

I would like for someone from the game store claims department to get hold of me..I had sent an email March already then again last month and finally the docs needed was send in to me to fill in for the loss of incomes claim.the 1st has pass now and my store card is die 650 and now its 1.200 and something because of the long wait for payment to be made from the insurance..its funny how use can be on the phones so fast when people's dnt pay the acc .but when you guys need to sort *** out then it always takes for ever or has issues...I need someone to get this sorted because now my acc is going to be in area's and pile my emails up with no payment messages