RCS/Foschini Group: Horrible Service!

I requested for a paid up letter from RCS/Foschini Group on 19 March 2018. I followed up with them on 16 March 2018 after hearing nothing from the Group for 5 days. Stuart, the person who took my call on 19 March 2018 indicated that they would get back to me in 3 working days. When I called on Friday the 24th to find out why I have not yet received the letter he then told me that the waiting time is 3 - 5 working days. I called them this morning, as it is the 5th day and I really need this letter so that I can get out of debt review but I was told by Chriselda that they do not have the letter and that she cannot give me a turn around time because they normally tell clients 3-5 working days and that I have to understand because there is a backlog. What frustrates me the most is that my debt councilor actually requested for this letter around the 2nd week of March. I only called RCS because I was upset that I had to wait for a whole week and still not get the information I need and I shared my frustrations with Stuart who indicated that I will get the letter in 5 working days. It's been 3 weeks, which translates to 14 working days and I still do not have the letter.