EA
Emmerenci A
1 reviews | Active since Oct 2017
02 Jan 2021, 14:02
RCS/Edgars useless in closing my account!!!
Good day,
I have been requesting to close my Edgars account since the 25th of November 2020. I have received one response where somebody at RCS requesting all my documentation and banking details, which I have sent through, as I have a credit on my account. They informed me that an admin fee of R70 will be deducted as long as the account is still open. I do not understand why this is taking so long to refund my credit and to close my account? Can I please get this sorted and get my refund as well as my paid-up letter? I do not want my Edgars account.
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Replies (2)
RCS's replyOfficial
02 Jan 2021, 15:04Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
RCS's reply02 Jan 2021, 15:04
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group
EA
Emmerenci A's updateReviewer Update
04 Jan 2021, 10:33 I have not receive any respons as yet. I would like my account now closed, get my paid up letter as well as get my refund back!!!!
EA
Emmerenci A's update04 Jan 2021, 10:33
Reviewer Update
I have not receive any respons as yet. I would like my account now closed, get my paid up letter as well as get my refund back!!!!