RCS/Edgars dishonesty

I am beyond frustrated with the service I just received from one of your agents Justin Pillay. A complete lack of care or regard for the customer and the complaint I was making. This individual should not be in a customer-facing position.

I called in regarding my Edgars account as I received a statement saying I owed R300 on my account despite not using my account in a year and it is settled. It appears as though the charges came from a funeral plan I never agreed to. I was also told there is a charge of R30 a month to keep the account open, again news to me. I have had this account for 10 years and have never had issues like that.

Completely disgusted. Please could I get a professional human being to get this sorted so I can close the account. You have lost a client.