RCS/Edgars Accounts Complaint

Item: RCS
Rating: 1
Author: Stephanie S

Still no response to my queries on the email portal.

I am being charged R28.00 under the heading "Fees". What is this for? I have never been charged this fee before. Why all of a sudden am I being charged this? I was charged interest when paying my account in full 3 days after making a purchase on the account which was at a zero balance. I have done this before and I was not charged interest the previous time. I am not happy with this service of RCS Edgars. Since RCS has taken over they mess my accounts up every month.

Please respond with a solution to my issues ASAP

Helpful (0)

Replies (2)

RCS's replyOfficial

26 Sept 2024, 11:19

Good day Stephanie Stephen

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply26 Sept 2024, 11:19

Official

RCS's replyOfficial

26 Sept 2024, 11:40

Good day Stephanie Stephen

We are pleased to inform you that your complaint has been resolved.

I have tried to make contact to no avail. I have sent you an email response.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply26 Sept 2024, 11:40

Official