CB
Cindy B
1 reviews | Active since Dec 2019
10 Oct 2020, 07:43
RCS/Edcon
Requested my account to be closed on 18 August & keep getting “it’s in the process of being closed & that I will get a account closure letter after the next billing cycle”. It’s been 2 months already & still no closure letter. Giving such **** service to customers, then they still want to ask why u want to close account. Quick to open account for you but when u request closure they take months. Totally pathetic!
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RCS's replyOfficial
11 Oct 2020, 10:25Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply11 Oct 2020, 10:25
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,