RCS/Cape Union Mart false promotions.

Promotions on accounts refunds on purchases above a certain amount are not being allocated. Promo's states that one will get a certain amount back on your account if you spend x amount at Cape Union Mart store, but then that credit does not get done! I have been querying this for several weeks, have several reference numbers and have been promised several times that it will be sorted out on my next statement, with no result. I have spend hours on the phone explaining the situation and have wasted on average 10-15 minutes to just be told the same story over and over - reference numbers for queries/call not even being asked for to follow up on. Its the worst customer service experience I have ever had and would not recommend any buyer falling for false promotions in the future.