RCS - You're consultants are causing anger to your loyal clients

I have been complaining about RCS forever. I am so frustrated with the people working at RCS. Everybody jumps on the wagon sending you 3 SMS's within an hour's time, and by the 3rd SMS, you are handed over to collections on the same day! The whole annoying part is you as a client is not guilty, my account is up to date and I called them when I noticed in February my debit order was not processed. I spoke to a consultant on 8 February who loaded a debit order to go off from 1 March. Friday, 26/02/2021 I received an SMS AGAIN that I need to pay end Feb's installment I called them and the consultant told me that there's no debit order loaded into the RCS system and that I need to pay the installment because if they load the debit order then that it will take 4 days and I will be paying interest on that! I paid the installment on Friday and can you believe it a debit order that went through on the 1st of March and due to insufficient funds in my bank account as I used my RCS installment's money to pay them as per their request on Friday the debit order was rejected and a service fee of R110 for unpaid funds went through my account!!! I had a huge salary cut, I need every cent I have to get to work, get chronic meds, etc. and then *********** people of RCS are costing me money which I don't have!!! I know it's only R110 in people who have money's eyes but I need this straighten out between RCS and my bank, I need my R110 back in my account!!! RCS has no system in place, they don't make clear notes that speak to the next consultant to know what was communicated between the client and the consultant. RCS, you need to have an in debt induction and training with your consultant's there's no customer service! We are paying their salaries with the debt benefits we have with you! They are upsetting your loyal clients with their incompetency and harassing attitude!