RCS Your Customer Service Suc****!

Beginning of May my husband and I app**** for the insurance on our accounts on RCS. I've sent the documents required for the insurance claim through as requested. At the end of June, we got retrenched which we brought under every f.... consultants attention... We sent through documents as they requested. I got notified today my insurance lapsed due to non payment and im being handed over. Since May I didnt receive a proper salary to pay what i had to, up until end of may everything was up to date! I've been struggling to get a proper answer out of you s...t heads since begin of May. Ah sorry ma'am we'll look into it and let you know, or I'll make a note on the system... Well guess what, handing me over while I've got no f....ng income won't get you f....heads anywhere.