RCS you are pathetic

I have been trying to close my RCS account for 6 weeks. I have phoned RCS over 10 times trying to close my account. First they took money from me without permission then had to fight them to get it back only to receive less than I was supposed to. Now I've been trying to close my account for weeks and weeks phoning and emailing and all they say is that they have handed it over to the closures department and that it is pending, They also say it takes 36 days to close an account - are you kidding me - 36 days to hit a button. its pathetic. They try and make the closing of accounts as impossible and difficult for the customer in the hope that the customer will give up. Your company is *****ing from people. Your service is pathetic. You so quick to take peoples money and phone to follow up on money owed to you but when the role is reversed you disappear off the planet. All I want is my account to be closed. Is this so difficult. Let me guess - the response to this is going to be - we have forwarded this on to the relevant department. No one takes responsibility - Pathetic!!