RCS WRONGFULLY LISTED ME

Good day.. please can I get all the directors and ceo Regan Adams email addresses as this is going to the NCR, Credit Ombud and wherever I can lay a complaint after no service received for a whole 2 weeks. RCS placed another individuals account on my credit profile. The account is in arrears and messing up my profile. I am busy buying a property and if this is in any way going to affect my transaction or % loan I will hold RCS liable as this should not have happened in the first place. I have sent proof etc through to the contactus and complaints email address provided. Every call I make takes no less than 30min of my airtime and I just get a response of it can take between 14 and 21 days to resolve.. Now again they placed me on hold and after 47mins the call drops.. Are you going to refund my airtime as well....FOR WHAT MUST I WAIT UP TO 21 DAYS FOR A MISTAKE THAT RCS MADE.. THIS BETTER BE RECTIFIED ASAP.. WAITING...............