iK
irene K
1 reviews | Active since Aug 2013
20 Jun 2025, 11:02
RCS - Worst service EVER
We have had endless problems with RCS credit card, forcing my mum to take action. She paid off her credit card and sent through all documents to RCS to close the account on the 3rd of June 2025. After several emails, resending of the same documents over and over again, and phone calls, still no response from RCS and still an open account - I will be escalating this to the credit ombudsman as well, this has been a tedious and unpleasant journey and my mum will no longer be held responsible for this account, that has been paid off on the 3rd of June already
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Replies (3)
RCS's replyOfficial
20 Jun 2025, 15:14Good day Mrs. Johanna Kahts,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
RCS's reply20 Jun 2025, 15:14
Official
Good day Mrs. Johanna Kahts,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,RCS Group
iK
irene K's updateReviewer Update
25 Jun 2025, 10:32Since the 20th of June, we got feedback to say the account will be set for closure, only to receive an email from RCS, stating they cannot close the account because it has a credit balance, but they can also not refund the credit, since they migrated banks and it has to be written off, WOW money for nothing. I have logged a formal complaint with the credit card ombudsman now
iK
irene K's update25 Jun 2025, 10:32
Reviewer Update
Since the 20th of June, we got feedback to say the account will be set for closure, only to receive an email from RCS, stating they cannot close the account because it has a credit balance, but they can also not refund the credit, since they migrated banks and it has to be written off, WOW money for nothing. I have logged a formal complaint with the credit card ombudsman now
RCS's replyOfficial
25 Jun 2025, 13:05Good day Mrs. Kahts,
Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you.
We will investigate and provide feedback regarding the credit balance.
Kind Regards,RCS Group
Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you.
We will investigate and provide feedback regarding the credit balance.
Kind Regards,RCS Group
RCS's reply25 Jun 2025, 13:05
Official
Good day Mrs. Kahts,
Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you.
We will investigate and provide feedback regarding the credit balance.
Kind Regards,RCS Group
Please accept our sincere apologies for the recent experience and any inconvenience this may have caused you.
We will investigate and provide feedback regarding the credit balance.
Kind Regards,RCS Group