RCS WORST CREDIT PROVIDER IN SA!! STAY AWAY !!

Where to even begin..

I lost my card a few months ago and went into Dion Wired in Umhlanga and stood there for 35minutes standing alongside the lady who deals with the RCS matters. We were holding on the phone for someone at RCS to assist with the replacement of my Dion Wired store credit card. I eventually have up. I went in on the Tuesday of the following week... Another 20 minutes ... Gave up while holding.

2nd item, about 3 months ago I lost my main source of income and decided to contact RCS to make use of my Credit Protection Instarance, a facility which is mandatory and Which I pay about R35 a month for, that is exactly for the purpose of assisting me during a loss of income situation.

I phoned them and after submitted every document they requested. 6Months bank statements, a signed affadavid, etc. I was told to expect 2-3 weeks to receive an answer.

So the weeks roll by and I kept on them calling every few days. Only received stories and asked for further documentation.

I had to call again to follow up and find out my claim had not been successful due to the fact they cant see my salary not coming into my account yet at application stage they were quite happy to provide me credit knowing I was self employed and with the documents I had submitted at time of application.

I feel they have thus now discriminated against me at time of claiming and I believe they use every excuse and trick in the book to look for a loophole so that they don't have to allow the claim to go through.

I finally called again and complained and asked specifically for someone to contact me to discuss. That's 3 weeks ago. Till today not a single word from them. Not an email. Not a phone call. Nothing. They could not even contact me to tell me my claim was denied. Pathetic.

In summary, I don't believe RCS to be a company of integrity and I can say firsthand their customer service is pretty much non existent .

Will be settling up asap and never looking back.

My advice to anyone looking for credit to give RCS A HARD PASS.

Just look at their terrible ratings on Hello Peter and elssewhere online.