Rcs wants payment for a ********** transaction
***** was committed on the account. The card was replaced by someone, and R13000 spent at a national retailer. Now I am being harrassed to make payments. This is not how business is conducted. Get the ***** investigation completed. Get account to stop asking for payment
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
08 Apr 2022, 17:17Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Apr 2022, 17:17
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
's updateReviewer Update
14 Apr 2022, 11:48Customer services are unable to help, and no reference numbers.
I am now getting letters of final demand.
Spent 45 min trying to get this resolved, and nothing.
I want a phone call and a resolution s this is ridiculous.
I am now getting letters of final demand.
Spent 45 min trying to get this resolved, and nothing.
I want a phone call and a resolution s this is ridiculous.
's update14 Apr 2022, 11:48
Reviewer Update
Customer services are unable to help, and no reference numbers.
I am now getting letters of final demand.
Spent 45 min trying to get this resolved, and nothing.
I want a phone call and a resolution s this is ridiculous.
I am now getting letters of final demand.
Spent 45 min trying to get this resolved, and nothing.
I want a phone call and a resolution s this is ridiculous.
's updateReviewer Update
18 Apr 2022, 14:18RCS Group
Karen Govender from collections just phoned. After explaining very nicely to her that there is ***** on my account, she ignored me and continued to demand payment. She was extremely rude and unprofessional and she advised a supervisor would call, which has not yet happened.
I want a written apology from her, and a copy of the recording.
I am still awaiting for a written confirmation of the resolution of the ***** case, and I am still waiting for a copy of the notes on my profile, regarding the *****.
I want copies of the documentation used to issue the replacement card. And who authorized the reissue of the card. RCS cannot resolve the issue in the 21 working days, I will have to ask my lawyers to intervene as RCS seems to employ incompetant staff.
Karen Govender from collections just phoned. After explaining very nicely to her that there is ***** on my account, she ignored me and continued to demand payment. She was extremely rude and unprofessional and she advised a supervisor would call, which has not yet happened.
I want a written apology from her, and a copy of the recording.
I am still awaiting for a written confirmation of the resolution of the ***** case, and I am still waiting for a copy of the notes on my profile, regarding the *****.
I want copies of the documentation used to issue the replacement card. And who authorized the reissue of the card. RCS cannot resolve the issue in the 21 working days, I will have to ask my lawyers to intervene as RCS seems to employ incompetant staff.
's update18 Apr 2022, 14:18
Reviewer Update
RCS Group
Karen Govender from collections just phoned. After explaining very nicely to her that there is ***** on my account, she ignored me and continued to demand payment. She was extremely rude and unprofessional and she advised a supervisor would call, which has not yet happened.
I want a written apology from her, and a copy of the recording.
I am still awaiting for a written confirmation of the resolution of the ***** case, and I am still waiting for a copy of the notes on my profile, regarding the *****.
I want copies of the documentation used to issue the replacement card. And who authorized the reissue of the card. RCS cannot resolve the issue in the 21 working days, I will have to ask my lawyers to intervene as RCS seems to employ incompetant staff.
Karen Govender from collections just phoned. After explaining very nicely to her that there is ***** on my account, she ignored me and continued to demand payment. She was extremely rude and unprofessional and she advised a supervisor would call, which has not yet happened.
I want a written apology from her, and a copy of the recording.
I am still awaiting for a written confirmation of the resolution of the ***** case, and I am still waiting for a copy of the notes on my profile, regarding the *****.
I want copies of the documentation used to issue the replacement card. And who authorized the reissue of the card. RCS cannot resolve the issue in the 21 working days, I will have to ask my lawyers to intervene as RCS seems to employ incompetant staff.