RCS VIP payment processed as purchase

5 July '15 - Make monthly payment on my account at Nine West Brooklyn Mall. <br> <br> 13 July '15 - Receive an SMS requesting payment for the month. Realised that the payment was processed as a purchase at Nine West Brooklyn Mall. <br> <br> 14 July '15 - Phoned the customer care line, was asked to send a query via email with my payment slips, I did this but have not received any response since. <br> <br> This is not the 1st time that a payment has been processed incorrectly by the Busby staff. As I have worked for a Busby store myself previously, I know exactly how it should be done and do not understand how this is acceptable. Sort it out RCS VIP, I am closing my account and telling everyone I know how bad your service is.