KN
Karen N
1 reviews | Active since Sept 2015
01 Sept 2015, 10:39
RCS VIP Fashion card fees
Hi<br> <br> I recently went shopping at the Mango store at the Waterfront and they told me if i signed up for the RCS card I could get a 10% discount and there would be no documentation required but of course interest fees if i bought on credit. I thought why not and provided by details but paid the amount owing in full. A few weeks later I start to receive sms's on amounts due and then received a statement with a R100 initiation fee and R4 insurance per month. I was never made aware of or agreed to any of fees upfront and it seems like a con as now i suddenly own this money and insurance fee which i never agreed to.
Helpful (0)
Replies (1)0
Replies (1)RCS's replyOfficial
04 Sept 2015, 12:53Hello karennadasen,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply04 Sept 2015, 12:53
Official
Hello karennadasen,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
