RCS USUAL USELESS AGENTS TORTURE SESSIONS

One star is too much, having an account with these useless fkers for 2 years, Ive now had it. Can never get your call answered and when you do, they find every excuse to not hear what you are saying, when I did get through to the CTM RCS card section after stating I need to check my account balance, the ***s still ask if I want to check my credit status balance, I already held on for 45mins and gotten this far to reach the right section and spoken to the third fkn person, then the one that didnt give me a hard time still asks stupid questions, ALL agents have zero listening skills, you hasve to repeat yourself over and over its like speaking to a 5 year old child and all these totally heartless agents dont care that they are making a sdimple call and fkn self satifying horrible experience for clients, I told Yonela Teta I need to report her horrible service, and also trace my other calls made on the morning of 05 Oct 2021 from around 09:15. A whole freaking hour to just get a balance, I even forgot to ask how the hell customers access their accounts online so I dont need to speak to stupid agents who heartlessly waste clients time, who is the CEO of this fkn organisation who needs to hear my calls and see if he or she will appreciate the always permanent horrible service given by RCS!!!!