RCS USELESS GROUP

I am extremely unhappy with RCS ***** department! 2 months ago I had a ********** activity on my account - a purchase was made that I was not aware of and it managed to overdraw my account. I reported it and was told that the purchases were made in another province. The service team told me that I can expect an answer within 21 working days. Well hello still zero response 21 working days have come and gone, still, I have not received any calls. Will I be receiving a call? I had a look at the reviews, in the last few months, there have been a huge amount of customers with the same issue. What am I paying insurance for on my account.....