RCS unwilling to help

I am unemployed and submitted documents to the claims department more than a month ago and again last week. I have received NO response from the claims department. I only had a call from a normal agent asking me why I'm not paying. Told him I already pay a reduced amount while I wait for the claims department to get back to me. So now today your attorneys start calling me???? HOW DARE YOU! I have tried my best to communicate with you to make an arrangement and you decide to hand me over to the attorneys? What a heartless bunch of people you are. But I hope and pray that no one EVER treat one of your employees the way I have been treated.