RCS // ********ly debiting funds from my account

********ly debiting funds from my account:

I was promised a response within 48 hours… NO response yet received. I am now referring this matter onto my attorney as well as social media.

My account is settled in a TIMEOUSLY manner monthly, diligently without ANY delays. As mentioned, in fact I settle more than double of what is expected of me. The least I expect is acknowledgement of my email and a courtesy call back, acknowledging a paying customer.

This is completely unacceptable. I ask myself, where is the service delivery? The staff were more than friendly when signing me up for the credit, but go into “GHOST MODE” when I require assistance and clarity regarding this matter?

I will again be calling your call centre, who will again ask me to send an email, who will AGAIN promise for somebody to get back to me within 48 hours.

Since, I have notified that they cannot refund a debit order, I have to take my own time and effort to visit my nearest bank to correct this.

Unacceptable! I have since requested a settlement value as I do not wish to deal with such incompetence!