RCS ******** debits

I have had a Game account with a very small credit limit for several years. We don't use the card except for the occasional purchase. At the beginning of the year, I noticed that the balance was R36. I expected the minimum debit of the account as usual, and thereafter as the balance should be R0, there should be no more debits. With the lockdown, I did not follow up on this account as it was a small amount which did not make a significant difference. At the end of September, I needed a statement and I noticed the amount of R33 being debited by Game (RCS) I tried calling and when I was unsuccessful, I emailed the customer service. I received a response dated 16 Oct 2020, stating that the account was adjusted and if the debit order should be cancelled. I responded asking what would happen with all the 'incorrect' debits and received no response.

22 Oct I mailed again confirming that the debit order should be cancelled. I received an email confirming that the d/o has been cancelled. Again I asked about the incorrect debits and no response. I sent another email on 27 October and again no response. I then received 2 SMS's. The first stated that payment was not received. The 2nd stated that my account was handed over and that R0 must be paid immediately. I called the customer care centre and Lebo advised that the account was escalated and that the amounts will be reversed and the account will be closed. I then received an email advising that the balance was reversed and the account now reflects paid up. This afternoon, I received a call asking if I wanted my Game accou ntreinstated. I told the very rude Male consultant that I requested that the account be closed. He advised that i need to pay R40 in service fees before the account can be closed. I told him that I refuse to pay any more fees and that this account should be closed. He said the account will not be closed and charges will continue to accrue on this account.

I have never dealt with a more *********** company than RCS.