RCS ********* Service fees on Zero Balance

On the 22nd of May 2021 i paid both my RCS store card and Edgars store cards IN FULL after getting a settlement amounts for both accounts. Same day i called in and requested BOTH accounts be closed/Cancelled. I was advised its done and i need to Allow 36 Days before getting my closure letters. I told the agents im aware of RCS adding fees on accounts with zero balance and i DO NOT want that happening to me. Agents assured me it will not

LOW AND BEHOLD!! its June and on both my RCS Store cards and Edgars Store cards you Billed me Service fee and account insurance fees.

how can a company so big be so *********?? And account marked for closure SHOULD Surely be placed on some sort of HOLD to stop the person buying on it etc. Whats worse, you charging A service Fee ON A ZERO BALANCE!!!! THATS SO *********!!!!!!!

Then i had to call in 12times to Edgars and RCS Numbers each time, the agents, Zulaigha, Londiso, Amanda etc etc ALL just heard i cancelled the account and you *********ly billed me, they dropped the call. Wendy and Chumiseka Assisted me on the last call escalating to Team managers and Complaints departments and im hoping it will now be sorted BEFORE my 36day notice. End of june, these accounts must be closed!!!! I followed your damn procedure to the Letter and your ********* practice you better not delay it.

Im not waiting another month for you to resolve this!!!!

Someone better be calling me back with confirmation your Tax you charging me has been reversed and my accounts are closed Then you need to stop ALL communication with me as i want nothing more to do with your brand or anything linked to your brand