NV
Natasha V

1 reviews | Active since Nov 2018

03 Nov 2018, 10:59

RCS unauthorised debit order

I am furious!! I am a victim of a ****!!! In September an amount of R100 000.00 was deposited into my account with a “RCS loan” reference. Few minutes after I received a sms from the bank informing that the amount was deposited, I received a telephone call from a lady claiming to be a private banker and that her client wrongly deposited money into my account. She requested that I complete forms and pay the money back to her client. I told her that I am no longer talking to her and that I am now phoning FNB *****line. The bank can sort this out. I spoke to the *****line at FNB and they pledged the R100 000.00 in my account until the matter is resolved. Yesterday a debit order in the amount of R3 639.00 went off on my account with reference “RCS loan”. I immediately contacted FNB to reverse the unauthorised debit order!! However now this will reflect negatively on my credit record!!! I have NEVER contacted RCS for a loan and have certainly NEVER signed any application or debit order authorisation! I demand that this matter be sorted out immediately in order to prevent this matter to be referred to the NCR!

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Replies (1)
RCS
RCS's reply05 Nov 2018, 17:35
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,